Learn from the Past: NASAs crisis communication during Apollo 13 and the Challenger incidents

see from the old: NASAs crisis colloquy during Apollo 13 and the contention incidents Cassie Doubleday March 19, 2009 Dr. Trudie Richards Crisis Communication Mount Saint Vincent University Learn from the Past: NASAs crisis communication during Apollo 13 and the Challenger incidents As humans Relations practitioners we are taught to learn from previous mistakes different practitioners/ organizations devote made and apply their lessons learned to our practice methods, enable us to be better prepared for managing a same or any crisis situation that could occur (Martin and Boynton, 2005). For an agency alike NASA, which stinker be consider a high fortune agency, this political theory is crucial for dealing with the high prob talent of a fulminant crisis to arise (IMC, 2008). This paper allow for examine and contrast the universe perception of NASA and their aptitude to communicate during the Apollo 13 and Challenger crises. Thes e crises will be deconstructed based on flipper crisis communication components: the ability to result constant flow of information, customary accessibility to information, their credibility after the crisis, prompt responses to media, and honest/ ingenuous communication end-to-end the crises (Martin and Boynton, 2005).

Using the five components listed above, an explanation of how during the Apollo 13 crisis, NASA, with support from the Nixon government and the revision of their communication policies and procedures due to the Apollo 1 event, provided excellent communication to the public, resulting in a b olstered image, and trust for the continuan! ce of future work space missions (Kauffman, 2001). Unfortunately, their inability to communicate in effect to their publics during the Challenger crisis designate them a textbook example of a crisis communications misery (Martin and Boynton, 2005). The two case studies used to provide the information needed to compare and contrast the crises are:...If you deprivation to get a full essay, order it on our website: OrderCustomPaper.com

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